Williamsburg, VA – The Holiday Inn Gateway Hotel & Suites, 515 Bypass Road, recently hosted the InterContinental Hotels Group annual conference of brand hotels in the Virginia, Maryland and North Carolina region. During the event, the hotel was honored with two prestigious awards.
The regional Top Overall Guest Satisfaction Award, which recognizes the hotel’s 94.36% guest satisfaction rating, was presented to General Manager Ravi Patel and Front Office Manager Geoff Scheibel. The Holiday Inn Gateway Hotel & Suites also received an award for most improved year-over-year RevPAR (revenue per available room).
For a hotel with a reputation for top performance, these awards continue a track record that has put the hotel in the top 10% of all Holiday Inn brand properties since its opening.
HMP Properties owns, manages and operates the Holiday Inn Gateway Hotel & Suites. “It takes a strong team of engaged employees to maintain such award-winning performance,” said Shelley Smith, vice president of operations. “The executive team of HMP Properties is excited to build on that spirit of excellence as we usher in our new brand image.”
The hotel will participate in the worldwide relaunch of the Holiday Inn brand family this summer, a program implemented by InterContinental Hotels Group. Following the launch, guests will experience a new arrival welcome, refreshed rooms, and redesigned signage – all backed by a new service promise.
“It is an honor to be recognized as among the best of InterContinental’s properties across the nation,” said Hitesh Patel, CEO. “Our passion is serving people and providing superior hospitality, and I’m proud of our team’s ability to deliver on that promise.”
An Award-Winning History
The Holiday Inn Gateway Hotel & Suites has been accorded many honors by InterContinental Hotels Group, including:
- 2007 Region Top Overall Satisfaction Score
- 2008 Newcomer of the Year Award
- 2008 Region Top Overall Satisfaction Score
- 2008 Region Top Year-Over-Year RevPAR Improvement
The hotel is also #1 of 95 Williamsburg Hotels on the TripAdvisor.com Popularity Index.
About HMP Properties
HMP Properties, LLC is an award-winning hotel development and management company headquartered in Williamsburg, VA. Since its inception in 1998, HMP Properties has built on reputable brands, upholding the standards of franchises such as Marriott, InterContinental, Hilton, Choice and Carlson. HMP Properties owns and operates six hotels in strong markets throughout Virginia, with six new properties scheduled to open in the near future.